Contact us.

For order support

When contacting us about an order, please share your order number, name, registered mobile number or email, and a brief description of your request or issue. You can also track your order or manage it from My account.

For product complaints

Please include the product name, order number, batch or lot information where available, photographs, and a description of the issue. The details help us investigate the complaint efficiently.

Grievance redressal

Customers may submit complaints or grievances through info@novaracare.in or +91 9187958042. We will review the complaint and communicate the appropriate next steps, subject to the nature of the issue and applicable law.

Grievance Officer

Email

info@novaracare.in

Phone

+91 9187958042

Address

NOVARA HEALTHCARE LLP, 221, 1st Cross, 1st Main Road, HBR Layout, 1st Block, Kacharakanahalli, Bengaluru, Karnataka 560043

Response and escalation

We aim to acknowledge and address customer complaints within a reasonable period. Resolution timelines may depend on the nature of the complaint, supporting documents, courier or payment-provider investigations, product investigations and other relevant circumstances.

Important note

Please ensure all information submitted to us is accurate. We may request additional information or identity and order verification before taking action on certain requests.