Novara Healthcare LLP ("Novara Healthcare", "we", "us" or "our") respects your privacy. The Privacy Policy below explains how we collect, use, store, disclose and protect information when you visit our website, create an account, place an order, contact us or otherwise interact with our online store.
By using our website, you acknowledge that you have read and understood the Privacy Policy.
1. Information we collect
- Name, mobile number, email address, billing address, shipping address and other contact details you provide.
- Account information where you create an account.
- Order, transaction, delivery and customer-support information.
- Information submitted through contact, enquiry, feedback or support forms.
- Technical information such as IP address, browser and device information, pages visited, referring source and website usage information.
- Cookie and similar technology information, subject to your browser and applicable consent choices.
2. How we use information
- Process, confirm, fulfil, ship and support orders.
- Respond to customer enquiries and complaints.
- Provide customer service and after-sales support.
- Improve our website, products, services and user experience.
- Maintain website security and prevent fraud, misuse or unauthorised activity.
- Send transactional or service-related communications by email, SMS or WhatsApp.
- Send promotional communications where permitted by applicable law and required consent.
- Meet legal, accounting, tax, regulatory and dispute-resolution requirements.
3. Payments
Our store currently accepts Cash on Delivery and direct UPI payments. UPI payments are processed by your UPI app, bank and payment service providers under their own terms and privacy policies. Where third-party payment gateways are used in future, those providers may collect and process payment information under their own terms. Novara Healthcare does not store complete payment card or banking credentials on its own systems. For UPI orders, we record only the transaction reference (UTR) you share with us to verify the payment.
4. Cookies
We use cookies and similar technologies for website functionality (such as your shopping bag and sign-in), preferences, analytics, security and permitted marketing activities. You may manage cookies through your browser settings; disabling some cookies may affect website functionality.
5. Healthcare information
Please do not submit medical records, diagnoses, prescriptions or other sensitive health information through ordinary website forms unless we specifically provide a secure channel for the purpose.
6. Sharing information
We may share information with service providers who help us operate the store, including payment processors, logistics providers, hosting and IT providers, analytics providers, communication providers, professional advisers, and government or regulatory authorities where required by law. We do not sell your personal information.
7. Security and retention
We use reasonable technical and organisational safeguards to protect personal information. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain information for as long as reasonably necessary for the purposes described in the policy and for legal, contractual, accounting, regulatory, security and dispute-resolution requirements.
8. Your rights
Subject to applicable law, you may have rights to request access, correction, deletion, withdrawal of consent, information about processing, or to opt out of certain promotional communications. Identity verification may be required.
9. Third-party websites
Links to third-party websites or services are provided for convenience. Their privacy practices are governed by their own policies, and Novara Healthcare is not responsible for those third-party practices.
10. Changes
We may update the Privacy Policy when our services, technology, business practices or legal requirements change. The updated version will be posted on the page with a revised date.
Privacy contact: +91 97426 93775 | info@novaracare.in