The Terms and Conditions below govern your use of the Novara Healthcare online store and the purchase of products through it. By accessing the website or placing an order, you agree to these terms to the extent permitted by applicable law.
1. Website use
- Use the website only for lawful purposes.
- Do not attempt unauthorised access, interfere with security, introduce malicious code or misuse website systems.
- Do not use website content for unauthorised commercial reproduction or distribution.
- Provide accurate information when creating an account or placing an order.
2. Product information
We make reasonable efforts to keep product descriptions, images, ingredients, specifications, prices and other information accurate. Product packaging and labelling may contain the most current information and should be followed where there is a difference.
3. Orders
When you place an order, you are submitting a request to purchase the selected products. An order may be subject to acceptance, product availability, payment confirmation, address validation and other applicable checks.
We reserve the right to cancel or decline an order where reasonably necessary, including where there is an obvious pricing or technical error, suspected fraud, product unavailability, or a legal or regulatory restriction. Where payment has already been received for a cancelled order, an applicable refund will be processed.
4. Pricing and promotions
Prices and promotional offers may change. Applicable taxes, shipping charges or other fees may apply and are shown before you confirm the order. Promotional offers are subject to their stated terms and availability.
5. Payments
We accept Cash on Delivery and direct UPI payments. UPI payments are verified against the transaction reference you share after paying. Where third-party payment gateways or UPI providers are involved, we are not responsible for outages or errors originating solely from those providers, subject to applicable law.
6. Shipping and delivery
Delivery timelines are estimates unless expressly stated otherwise. Delays can occur due to logistics, weather, public holidays, incorrect addresses, service interruptions or circumstances outside our reasonable control. See the Shipping & Delivery Policy for details.
7. Cancellation, returns and refunds
Orders, returns, replacements, cancellations and refunds are governed by the Cancellation & Refund Policy published on the website. Certain healthcare or personal-use products may have return restrictions for safety or hygiene reasons, subject to applicable law.
8. Intellectual property
Novara Healthcare or its licensors own or have rights to the website's logos, trademarks, product names, text, images, graphics, videos, designs, software and other content unless otherwise stated. Unauthorised reproduction or commercial use is prohibited.
9. Healthcare information
Website information is for general informational purposes and is not a substitute for advice from a qualified healthcare professional. Product labels and instructions should be read carefully. Do not change prescribed medication or treatment solely based on website content.
10. Disclaimer and liability
To the extent permitted by applicable law, the website is provided on an as-available basis. We do not guarantee uninterrupted availability or that every item of website information will always be complete or error-free. Nothing in these terms excludes or limits liability which cannot legally be excluded or limited.
11. Governing law
These Terms and Conditions are governed by the laws applicable in India. Subject to applicable law, disputes will be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka.
12. Changes
We may update these Terms and Conditions from time to time. The revised version will be posted on the website with an updated date.
Customer support: +91 91879 58042 | info@novaracare.in
TERMS AND CONDITIONS FOR MONEY BACK GUARANTEE:
- Valid within 10 days of purchase.
- A minimum of 80% of the product must remain.
- Original packaging and proof of purchase are required.
- Subject to physical verification.
- On-the-spot refund.