The Shipping and Delivery Policy below explains how orders placed through the Novara Healthcare online store are processed and delivered.
1. Order processing
Orders are normally processed after successful payment confirmation (for UPI orders) or order confirmation (for Cash on Delivery orders) and completion of applicable order checks. Processing time may vary based on product availability, order volume, weekends, public holidays and other operational circumstances.
2. Delivery timeline
Estimated delivery timelines will be displayed at checkout or communicated with the order where available. Actual delivery time may vary by destination, courier service, weather, public holidays and circumstances beyond our reasonable control.
3. Shipping charges
Applicable shipping charges, if any, will be displayed at checkout before order confirmation.
4. Delivery address
Customers are responsible for providing an accurate and complete delivery address, mobile number and other information required for delivery.
If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery or other customer-related reasons, additional delivery charges or re-shipping conditions may apply where permitted.
5. Tracking
Where courier tracking is available, tracking information is shared through your registered email and mobile number, and on the Track Order page.
6. Delayed or undelivered orders
If an order is delayed beyond the communicated delivery window, please contact Novara Healthcare at +91 97426 93775 or info@novaracare.in.
Where a parcel is lost or confirmed undeliverable by the logistics provider, we will review the case and provide an appropriate resolution in accordance with applicable law and our policies.
7. Damaged packages
If a package appears damaged at delivery, please document the condition where reasonably possible and contact us promptly with photographs and order details.
8. Delivery restrictions
Certain products or destinations may be subject to delivery restrictions based on applicable law, product requirements, courier policies or service availability.
Shipping support: +91 97426 93775 | info@novaracare.in